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Panel on AI for Customer Experience (AI for Teams and Organizations)
Wednesday September 18, 2024 1:30pm - 2:15pm EDT
THE COVE STAGE 2 @ WatersEdge Event & Conference Center
Panelists will discuss the impact of AI on customer experience, exploring how AI technologies can enhance customer interactions, personalize services, and improve satisfaction. The session will highlight successful AI-driven customer experience strategies.
Speakers
avatar for Nate Kocho

Nate Kocho

Growth Manager, Custom GPT
avatar for Mike Lewis

Mike Lewis

Principal Architect, Synthoni AI
avatar for Keith Instone

Keith Instone

Dexterity UX
User experience, Human-centered AI
avatar for Pete Tapley

Pete Tapley

Managing Director - Data and AI, Accenture
My first office job was working as a call center agent. After spending most of my career in technology, I went to work for a contact center outsourcing company. Realizing how AI would revolutionize the customer service space, I went to work for Accenture, the industry leader for this... Read More →
avatar for Matt Madden

Matt Madden

Sales Engineer - AI & Analytics, CBTS
Matt Madden, Sales Engineer at CBTS, is passionate about helping enterprise clients cut through the noise of AI hype to achieve practical AI value today. With over five years of experience in omnichannel conversational intelligence, he specializes in advising and scoping the best... Read More →
Wednesday September 18, 2024 1:30pm - 2:15pm EDT
THE COVE STAGE 2 @ WatersEdge Event & Conference Center
  Panel, Stage 2
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